Customer Assurance Plan

Joseph Frederick and Sons is proud to offer Customer Assurance Plans that are designed to inspect, clean, and maintain your comfort system to promote reliability, safety, and efficiency. Each plan establishes inspection criteria for a complete performance check of the system. Our goal is to provide protection against major breakdowns. You are assured to have professional, reliable service at a great value if a problem arises with a covered system.

Customer Assurance Coverage Provides:

Up to 15% discount on required repairs
Priority scheduling, faster service
A one-year guarantee on all repairs
Up to 15% OFF our plumbing services
24-hour emergency service.

*Inaccessible coils, coils requiring heavy cleaning due to abnormal dirt accumulation are subject to additional charges

Customer Assurance Coverage Provides:

Provides cleaning and inspection of filaments, cells, and power supply assembly for electronic air filters with washable media or cells.

PLAN A:

Gas Furnace

Provides 1-year Customer Assurance Coverage and one maintenance inspection.

Check thermostat and controls
Inspect electrical components
Change/clean air filter
Clean and check burners and ignition
Check for combustion leaks
Check flue for proper draft
Monitor CO2
Check vent pipes
Check temperature rise (forced air furnace)
Inspect and lubricate motors
Measure volts/amps
Test response of safety controls

PLAN B:

Oil Fired Furnace

Provides 1-year Customer Assurance Coverage and one maintenance inspection. Inspection includes oil nozzle and oil filter replacement and vacuum as required.

Check thermostat and controls
Inspect electrical components
Change/clean air filter
Replace oil filter and oil nozzle
Clean, adjust, and lubricate burner
Brush and vacuum heat exchanger as required
Combustion test and adjust
Check for proper draft
Check temperature rise (forced air furnace)
Inspect and lubricate motors
Measure volts/amps
Test response of safety controls

PLAN C:

Central Air
Conditioner System

Provides 1-year Customer Assurance Coverage and one maintenance inspection.

Check thermostat and controls
Inspect electrical components
Change/clean standard air filter
Check for oil and refrigeration leaks
Check refrigeration pressures
Check temperature split
Inspect coils for cleanliness
*Clean accessible coils
Clean condensate drain
Inspect blower
Lubricate all motors and bearings

PLAN D:

Heat Pump System with Gas or Electric Furnace

This plan includes Plan A or Plan E for back-up heating appliances. Provides 1-year Customer Assurance Coverage and two maintenance inspections.

HEAT PUMP SYSTEM WITH OIL FURNACE

This plan includes Plan B for oil furnace back-up heating appliances. Provides 1-year Customer Assurance Coverage and two maintenance inspections. Plan B: Oil Fired Furnace inspection items are included.

Plan D Includes:

Check thermostat and controls
Inspect electrical components
Change/clean standard air filter
Check for oil and refrigeration leaks
Check refrigeration pressures
Check temperature split
Inspect coils for cleanliness
*Clean accessible coils
Clean condensate drain
Inspect blower
Lubricate all motors and bearings

PLAN E:

Electric Furnace

Provides 1-year Customer Assurance Coverage and one maintenance inspection.

Check thermostat and controls
Check electrical connections
Change/clean standard air filter
Check amperage draw
Inspect and lubricate blower
Test safety controls

PLAN F:

Electronic Air Cleaner
(Requires Heating or Cooling Plan)

Provides cleaning and inspection of filaments, cells, and power supply assembly for electronic air filters with washable media or cells.

PLAN H:

Humidifier
(Requires Heating or Cooling Plan)

Provides humidifier maintenance inspection during heating or cooling inspection. Water panel or media pad replacement is included.

Clean humidifier
Replace media pad
Check and clear drain
Check operation of humidistat
Start-up humidifier for season